"I know I got value for my money and am pleased with the professionalism with which Pann Home Services did the job!"
I hired Pann Home Services to repair my tankless water heater which had become defective due to water hardness. Chris was the lead technician taking care of the repair. Their work was diligent and thorough. They called the water heater manufacturer to get new parts under warranty on my behalf, installed a new water filter and softener system to protect the water heater, and at the end of the day wiped every square inch of floor spotlessly clean. Throughout the process, they clearly explained every step they were doing. Chris even came back a few days after finishing the job because his manager wanted him to add a new part to the water filter system he installed, showing that they care about the quality of their work. The price of their services is higher than average, but I know from experience that there is an element of you-pay-for-what-you-get when hiring contractors. I know I got value for my money and am pleased with the professionalism with which Pann Home Services did the job!
- Eshwan R.
" Josh picked up the phone and was at my place within the hour after I explained my situation"
I made an emergency call at 615 am on a Sunday morning, hoping to solve a toilet issue in time for my 850 am train. Josh picked up the phone and was at my place within the hour after I explained my situation. He was respectful, informative, and quick. He solved the issue immediately, I had an amazing day with my friends, thanks to Josh! Amazing guy, 100% would recommend.
- John V.
"He explained every part of the process and was able to quickly diagnose the issue and fix it to make sure we had heat for the night"
Chris F. (With some help from Josh P.) Came to fix a leak with our hot water heater and was excellent! He explained every part of the process and was able to quickly diagnose the issue and fix it to make sure we had heat for the night. They were both so nice and knowledgeable and helped make us feel relaxed and in good hands during a stressful home repair issue.
- Christina C.
" The plumber/technician Josh was courteous, thorough and completed the job in a timely manner"
Called for intermittent power failures on a Navien tankless hot water heater. The plumber/technician Josh was courteous, thorough and completed the job in a timely manner. He took the time to explain the work needed clearly and always gave an accurate time frame for each step in the process that would impact the residents. Was very glad I called Pann Home Services.
- Jane W.
"These guys did a great job and walked me through everything I needed to know!"
With my wife pregnant and due at any moment, our heat suddenly stopped working at our home. Tim and Joey were sent over first thing the next morning to fix the issue. They ended up doing more than they needed to by updating our Navian system with new parts at no charge. These guys did a great job and walked me through everything I needed to know!
- Jenagan G.
"Chris, Tony, and Joey were all thorough, kind, professional, and informational throughout all of their work and had safety in mind the whole time"
Our gas water heater broke recently, and Pann was able to come out same-day to make sure we had hot water as soon as possible. Not only did they replace the heater, but they also brought our exhaust pipes up to code and made sure I had an understanding of what to do if something went wrong to avoid any CO scares. Chris, Tony, and Joey were all thorough, kind, professional, and informational throughout all of their work and had safety in mind the whole time! We will be repeat customers for any technical needs in our apartment.
- Elizabeth C.
"Removal and installation was great. It was done sooner than expected and without any issues"
During a heating system inspection, a leak was found inside the unit near the control board. After a brief discussion about next steps. I chose to have the unit replaced. Removal and installation was great. It was done sooner than expected and without any issues. Thanks Nick and team.
- John H.
"Chris and Tim worked tirelessly for hours to solve a major plumbing issue"
Pann Home Services to the rescue! The crew came out twice within 24 hours on emergency calls (two separate issues), arriving before the quoted ETA both times. Chris and Tim worked tirelessly for hours to solve a major plumbing issue; they are no-nonsense, knowledgeable, patient, and professional. On the second call, Chris and Brandon expertly fixed a leak in my furnace. All of the team members are efficient and kind, explaining their work and providing advice and recommendations. I am so pleased with the quality of the services provided and happy that I have Pann Home Services on my side. It seems as if there is no problem the crew cannot solve. Thanks again to Chris, Tim, and Brandon for their help!
- Sharon C.
"Josh was great—detail oriented, careful, and efficient"
Josh was great—detail oriented, careful, and efficient. He explained what was needed and help me with garbage disposal installation, and plumbing maintenance. Scheduling was efficient and on time. Highly recommended.
- Sebastian L.
"Pann team totally came to my rescue"
If I could give 10 stars, I would. I had to have faucets and toilet replaced in two bathrooms because ours were corroded closed. I wanted to get it done before my daughter brought home boyfriend for the first time ---but I got busy at work and left it til the last minute. Pann team totally came to my rescue. Chris scoped out work, ordered fixtures and then when fixture delay created even more time pressure, team squeezed us in and got everything done beautifully including bringing in carpenter at a moment's notice where we needed more clearance. Professional, high quality and confidence-inspiring.
- Sarah F.
"I couldn’t have been been happier with Nick and Pann Home Services"
I couldn’t have been been happier with Nick and Pann Home Services. After a rude and opaque service call with a “big name” company I called Pann for a second opinion. Nick was patient, transparent, and thoughtful in communicating with me and in service. Pann has a new loyal customer for life.
- Chris S.
"They're responsive, professional, knowledgeable, and efficient"
I have used Pann for years and will keep on calling them for everything plumbing and HVAC-related. They're responsive, professional, knowledgeable, and efficient. But above all, they do what they say with a level of work that works. And that's not a combination that's easy to find.
- Mark N.
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